Managers’ Guide to Reasonable Accommodation

Source: Government of British Columbia

Author/Writer: Not listed

Date of publication: Last updated on January 27, 2022

Type of resource: Resource Guide


The “Manager’s Guide to Reasonable Accommodation” is a resource guide created by the British Columbia government to help employers manage the process of providing reasonable accommodations to employees with disabilities. The guide defines what reasonable accommodation is, outlines the responsibilities of employers and employees, and provides practical advice on how to handle specific situations related to accommodation. The guide also provides helpful checklists, forms, and sample accommodation plans that can be used to facilitate the accommodation process. The guide is intended to be a useful resource for managers, supervisors, and human resources professionals who want to ensure that their organizations are meeting their legal obligations and creating a workplace that is inclusive and supportive of employees with disabilities.

Key Findings

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For Youth with Disabilities:

  • Individuals with disabilities should request accommodations when needed and provide relevant medical documentation if required.
  • Accommodations must be reasonable and should not cause undue hardship for the employer.
  • Employees with disabilities should be involved in the accommodation process and may suggest possible solutions.
  • If an accommodation is not possible, employers should engage in an interactive process to determine alternative options.
  • Employees with disabilities have the right to confidentiality and privacy regarding their medical information.

Helpful key points for employers:

  • Employers have a legal obligation to accommodate employees with disabilities to the point of undue hardship.
  • Employers should be proactive in creating an inclusive and accessible workplace, including policies and procedures that facilitate accommodation requests.
  • Employers should involve employees with disabilities in the accommodation process and should consider their requests in good faith.
  • Employers should maintain confidentiality and privacy regarding employees’ medical information.
  • Employers should seek guidance and support from experts when needed, such as occupational health professionals or disability management specialists.

When employees feel comfortable expressing their true selves at work, they tend to engage fully in their work and as part of the team. Supervisors and employers play an important role in setting the tone at the workplace and promoting a positive and inclusive work culture.

A supportive environment can significantly impact an individual’s engagement in the organization, therefore helping the organization’s growth.

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